Privacy

Window Installers Warehouse are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act and the General Data Protection Regulation (GDPR) referred to in this policy as (“the Act”), the data controller is Window Installers Warehouse, Unit 5, Falcon Close, Hawkins Lane DE14 1SG. (referred to hereafter as “WIW”).

Purpose and legal basis for processing

We will process your data for the purposes detailed in this policy under our legitimate business interests as the data controller.

Scope of this Privacy Policy:

This privacy policy explains

(a) What information we may collect about you
(b) How we aim to keep your information safe
(c) What we may use your information for
(d) Who we may share your information with
(e) How long we will hold your information
(f) Your rights regarding your personal information

Information we may collect about you

We may collect and process the following data about you:

Information you provide

You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and financial information e.g. bank account details for processing payments.

Information we collect about you

With regard to each of your visits to our website we may automatically collect information by “Google Analytics” including, but not limited to, traffic, location and other communication information and the resources, advertisements and linked sites that you may have accessed in locating our website.

Information we receive from other sources

We may receive information about you as we work closely with third parties (including, for example, business partners, sub-contractors, payment and delivery services, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

Cookies

Cookies are small encrypted text files that may be stored on your computer or other device by WIW’s website. Our website may use cookies to collect information about the way you access the site, but cannot identify you personally.

We may use cookies for the following reasons:

  • To provide site usage information (Google Analytics), which will help us continue to improve and develop the products and services we offer. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  • By using our website, you agree that we can place these types of cookies on your device.
  • To analyse your use of our website, allowing us to identify customer preferences and improve customers’ experience of the website.
  • If you decide to use our enquiry form where we collect your name, email and telephone details.

You can adjust your web browser preferences to disable cookies. Please note that some cookies may be essential to make purchases or request information on this website. Should you decide to reject cookies, the ability of the website to provide the service you request may be impaired.

How we aim to keep your information safe.

Information you provide or we collect that may be in paper form will be protected within our office security.

Information held on our office computers and mobile devices is protected by the companies Antivirus and Malware systems.

Information held by third parties will be subject to their privacy policies.

Links to other websites

Our website may contain links to other websites of interest, for example, our Rehau Authorised Partner Page. Once you have used these links you should note that we do not have any control over that other website’s privacy. Any information which you provide whilst visiting such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Your Transmission Security

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site over unsecure internet connections; any transmission is at your own risk. Once we have received your information WIW’s privacy policy will apply.

What we may use your information for.

We use information held about you in the following ways:

Information you provide

We will use this information for the general commercial performance of the company including:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased via email marketing.
  • To notify you about changes to our service;

We will make it clear on any website forms or any email marketing how you can opt in/unsubscribe from our mailing list if you wish to do so.

We will not give permission to third parties to contact you directly regards their services unless we let you know in advance and you are in agreement for us to do so.

Information we collect about you

We will use this information:

  • To create and provide website content that is most relevant to you.
  • To improve our website and to ensure that content is presented in the most effective manner for you.
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we send to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

 

We may use this information, along with that which you give to us and we collect about you, for the purposes above to improve our service to you.

Who we may share your information with.

We may share your information with other parties including:

  • Our employees as is necessary for the performance of the business.
  • Business partners as necessary to meet employee obligations.
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Analytics and search engine optimisation providers that assist us in the improvement and optimisation of our site.
  • For the purpose of email marketing.
  • For the purpose of back up and storage of information e.g. Google drives, Adobe cloud, iCloud.

How long we will hold your information.

We are only permitted to retain your information for as long as necessary for the purposes set out in this policy.

Your rights regarding your personal information.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not opting in on the forms we use to collect your data or unsubscribing from Emails. You can also exercise the right at any time by contacting us at sales@windowinstallerswarehouse.com or by calling 01283 569666.

Under certain circumstances the Act gives you the right to erasure, to restrict processing, to data portability, to object to processing and to rectification.

The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

If you would like a copy of your information, believe that any information we are holding about you is incorrect, incomplete, retained for longer than required or have any other issues or queries regarding your rights, please contact:

WIW

Unit 5, Falcon Close

Hawkins Lane

Burton-upon-Trent

DE141SG

01283569666

 

Complaints

We take all concerns relating to the processing of personal data seriously and will endeavour to resolve your concerns as quickly as possible. If you have a complaint relating to the way in which we have processed your personal data, please contact us in the first instance via the contact details above. If we fail to handle your personal data correctly or resolve a complaint, within a reasonable timescale, you have the right to contact The Information Commissioners Office who can be contacted via the following:

Tel: 0303 123 1113
Website: Information Commissioner (ICO)
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Changes to our privacy policy.

This privacy policy may occasionally be updated, the updated versions being posted on our website. Please re-read the policy frequently to see any updates or changes applied to our privacy policy. This policy was last updated July 2018.